Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor, we cannot guarantee hair color or texture. Our natural hair comes in a straight, body way, wavy, deep wavy or curly pattern, the color will range between a natural 1b, 2, 4. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. Please be aware, if you are dissatisfied with the color or texture, we will exchange your purchase one time only. We will do our best to meet your request based on the inventory on hand.

Please Note that ALL SALES ARE FINAL. No Refunds will be permitted.

If the product has been returned within 30 calendar days from the date of purchase, unused and in its original condition, we will exchange the product for something of equal or greater value. Once the hair has been installed, due to the nature of the product and possibility of incorrect installation, the Product Defect Exchange Policy is not applicable.


Payment Terms

Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online, your credit card will be charged. Please review your order, items and shipping information carefully. Once submitted, your order and payment will be processed and cannot be changed for any reason without canceling your order. If your order is canceled, your bank will typically hold the authorized funds from between 3 and 5 business days. Unfortunately, this is out of our control so please be sure your order information is accurate.

Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address, you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary, a representative will contact promptly after your order has been placed.


Order Processing

Our business hours are Monday through Friday from 9:00 am to 5:00 pm EST. All orders received before 2:30 pm are processed and shipped the same day. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected on the order form.


Product Availability

If any product is out of stock, unavailable or if we are just simply unable to fulfill your order, we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable, you may wish to terminate the sale in which case, we will refund the amount charged to your credit card. If you still want to purchase and want to wait, we will do our best to get the product from our factory in Indian within 10 business days and ship it to you.

Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.